How We Check Every Order

Every OmniKit order is picked and packed by our team, then checked by a second person before it leaves the warehouse. Two people look at every order, not one.

How it works

1. Picked. Your items are taken from our UK stock.
2. Packed. The order is packed to travel safely by post.
3. Checked by a second person. Before the parcel is sealed and sent, a second member of the team checks it against your order.
4. Sent. Orders placed before 2pm on a working day go out the same day by Royal Mail Tracked 24, and we email you the tracking number.

Kits come ready to start

Where a kit includes a memory card, the software is already on it. The Raspberry Pi starter kits come with Raspberry Pi OS installed, and the Home Assistant Energy Monitoring Kit comes with Home Assistant installed.

If something isn't right

If anything arrives damaged, missing or wrong, email customersupport@omnikit.co.uk with your order number and a photo, and we'll put it right. We pay the return postage for anything faulty or incorrect. Every product carries a one-year OmniKit warranty against faults, on top of your legal rights as a consumer. See our delivery and returns pages for the details.